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You can complain in writing or by phone at any time as follows:
Ansvar Insurance
4th Floor, The Office,
1 Market Square, Circus Street,
Brighton BN2 9AS
Phone: 0345 60 20 999 (all calls are recorded)
Email: ansvar.complaints@ansvar.co.uk
Our promise to you
We will aim to deal with your complaint within one business day.
To deal with your complaint we will:
For more complicated issues, we may need a little longer to investigate, and we may ask you for more information to help us reach a decision.
If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will tell you about your right to take the complaint to:
Financial Ombudsman Service
Exchange Tower, Harbour Exchange, London, E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
If you have bought your insurance online, you can also register your complaint on the Online Dispute Resolution website, which has been set up by the European Commission.
This complaints procedure does not affect your right to take legal action.
Making a claim
We are an ethical organisation that has a wealth of experience in dealing with claims in the not-for-profit sector.
Accessibility
Our website has been designed to be inclusive and accessible to all users.
Modern slavery
Annual slavery and human trafficking statement – Modern Slavery Act 2015.
Physical and sexual abuse claims
We are committed to handling all claims made by victims and survivors against the organisations we insure with sensitivity, empathy and integrity.
