Ansvar : Customers

woman on phone making a claim

Making a claim

We are an ethical organisation that has a wealth of experience in dealing with claims in the not-for-profit sector

Emergency numbers

Making a complaint

Information regarding Ansvar's complaints procedure.

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Customer promise

What you can expect from us as a customer of Ansvar.

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Accessibility

Our website has been designed to be inclusive and accessible to all users.

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Modern slavery

Annual slavery and human trafficking statement – Modern Slavery Act 2015.

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Physical and sexual abuse claims

We are committed to handling all claims made by victims and survivors against the organisations we insure with sensitivity, empathy and integrity.

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We pride ourselves in:

  • Prompt processing and decision making
  • Commitment to paying claims fairly
  • Caring and approachable staff

At some time you may need to make a claim on your insurance policy. Check the policy carefully to see that cover applies. If in doubt, contact your insurance broker.

 

Contact details

You can register a claim online or contact us by telephone on our 24-hour dedicated claims number 0345 606 0431; email ansvarclaims@ansvar.co.uk or via your insurance advisor.

IMPORTANT: DO NOT DELAY IN ADVISING YOUR INSURANCE BROKER OR ANSVAR WHEN YOU BECOME AWARE OF A POSSIBLE CLAIM.